BT Smart Hub 3 Broadband Router User Guide
Let’s get started
While your hub is starting up it will flash through
a series of lights
Your hub is working but isn’t connected
to the internet
Check all your cables are connected.
Solid
orange
Note: the first time you switch it on and connect, it will automatically
restart after a few minutes.
There’s a problem somewhere
Turn your hub off and on again. If the light still doesn’t
turn solid indigo, use a paper clip to press your hub’s factory
Solid
red
Solid
green
Flashing
orange
Solid
indigo
reset button.
What the lights on your device mean
The power is off or the lights have been turned off
Check the hub is plugged in, switched on and its lights
haven’t been turned off in the Hub Manager.
No light
Your hub is starting up
Leave your hub to start up, it should take approximately
60 seconds to fully turn on before it attempts to connect.
Solid
green
The hub is in bridge mode
The hub is providing broadband to your third
party gateway.
Solid
yellow
Your hub is connecting to broadband
Flashing
orange
Give it at least three minutes to connect. The light will turn
indigo when your hub is ready. If it doesn’t turn indigo,
check your broadband cable and filter (if you’re using one)
are plugged in correctly.
Your hub is working and is connected to
the internet
If you can’t get online, it might be your device.
Try switching your device off and on.
WPS button
Solid
indigo
WPS
flashing
When pressed, the light on your hub will flash blue to
show it’s waiting for you to press the WPS button on your
computer or device.
Your hub is connected to 4G using Hybrid Connect
Your broadband is down but you can continue to use
the internet.
Solid
white
Ordered Hybrid Connect?
If you ordered broadband with Hybrid Connect, you
can get online before we activate the broadband.
Just follow the instructions that came with it.
This hub will give you
faster Wi-Fi in more
places than ever before
Already have Hybrid
Connect on a different hub?
No problem. You can easily pair it to your new hub:
just turn the Hybrid Connect off and on, connect it
to your new hub with an Ethernet cable, and wait for
it to pair. You can find additional help online at
bt.com/business/resethybrid
Business extras
We’ve packed plenty of features into your hub to make
sure it works smarter and faster. You can add and
manage these at bt.com/business/setupextras
Need some help?
Go to bt.com/business/hub3help
It’s the quickest and easiest way to get help,
all day, every day.
Call us if you need to talk, give us a ring on
0800 800 154. Make sure you’re next to your
hub with a computer or device if you call.
Your broadband package comes with Guest Wi-Fi,
around-the-clock support and access to over
five million Wi-Fi hotspots.
Calls to our helpdesk made from the UK mainland and mobile
networks are free. International call costs vary.
You can also choose optional extras, including a Static
IP address, IT Support and Microsoft Office 365.
3848_BT_SH3 Guide_v1.indd
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24/05/2023 13:14
| General | Details |
|---|---|
| Name | BT Smart Hub 3 Broadband Router User Guide |
| Make | BT |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.38 MB |
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BT Hub 3 Broadband Router User Guide
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