GLOBAL TELECOM TITAN 5000 5G NR and Wi-Fi 6 Router User Guide

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 FAQ and Troubleshooting  

Problem  

Description  





Re-plug the PC Ethernet cable and check if PC LAN connection  

is up or showing activity.  

Check if the SYS LED is on. If it is not, check the power cord and  

make sure it is connected properly. Also verify that the AC power  

supply is available.  

My PC cannot  

connect to the CPE.  



If the PC LAN shows no activity and CPE SYS LED is off but the  

power cord and ETH cable are connected properly and there is  

AC supply, then it is likely the power adapter is damaged. Please  

contact distributor to obtain replacement part.  





First check if the PC network interface (NIC) is up and working  

properly. Then check the PC Network card configuration and  

make sure the DHCP is enabled.  

My PC cannot  

acquire IP from the  

CPE.  

To release and renew the correct IP address, please unplug the  

Ethernet cable from the PC and wait for about 5 seconds, then  

connect it again.  





If the problem persists, please contact the operator or distributor  

for further diagnoses.  

You may want to check if the mobile network connection is up and  

running properly. You can do this by login the WEB GUI and check  

the Interface Info page.  

My CPE networking  

is not working  

properly.  





You can check the Radio settings on the WEB GUI radio setting  

to reconnect the device’s mobile network.  

If the problem cannot be corrected by factory reset, please  

contact the operator or distributor for further diagnoses.  



You may press and hold the RESET button in the back of the unit  

for 5 seconds. The unit will reset and reboot. Please wait until the  

unit finishes rebooting to regain access the device WEB GUI  

using default login credentials.  

I forget the login  

password and like to  

reset the unit to  

factory default.  



If the problem persists, please contact the operator or distributor  

for further support. Additional device provision may be required.  

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General	Details
Name	GLOBAL TELECOM TITAN 5000 5G NR and Wi-Fi 6 Router User Guide
Make	Global Telecom
Language	English
Filetype	PDF (Download)
File size	0.35 MB

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