HUAWEI 31500DHA_01 5G CPE Pro 2 WiFi 6 Router User Guide
FAQs
How do I restore factory settings?
When the router is turned on, press the Reset button for approximately 3 seconds using a pointed object
until the ambient light strip starts to blink. Restoring factory settings will restore the settings to the
default. You can reconfigure them after the router is restored.
What should I do if I forgot the Wi-Fi password or the login password for the web-
based management page?
Restore the router to its factory settings and then use the default Wi-Fi password and login password to
try again.
What should I do if the 5G signal indicator and 4G signal indicator are off or an
Internet connection cannot be established?
1 Check if the SIM card is inserted. Refer to the Setup section for the right size of SIM card and the right
way to insert it into the slot.
2 If the issue persists, restore the router to factory settings and try again.
3 Contact your carrier to check if your SIM card is out of service. If it's a new card, check if it has been
activated.
What should I do if the Internet speed is slow?
1 Check the 5G signal indicator and 4G signal indicator on the router. If both of them are red, adjust the
router's direction or move it close to a window to improve signal reception.
2 If your device is connected to the router over Wi-Fi, adjust your device's position to receive better
signal.
3 Switch to Wi-Fi 5 GHz if it is supported by your device.
4 Restart the router and your device, and try again.
5 Check if you have reached your data traffic limit for the month. If so, your carrier may limit your
Internet speed.
How can I connect to the router using WPS (Wi-Fi Protected Setup)?
To connect a WPS-enabled device to your router using the H button:
1 Press the H button on the router, and the Wi-Fi indicator will start to flash.
2 Enable WPS on your device within 2 minutes to connect to the router's Wi-Fi network.
How do I use the H button to pair my router with a HUAWEI HiLink device?
When your router detects a HUAWEI HiLink device that can be paired, the Wi-Fi indicator on the router
will automatically start flashing. After pressing the H button on the router, the Wi-Fi indicator will begin to
flash faster, and the device will connect to the router's Wi-Fi network. After the pairing is successful, the
Wi-Fi indicator on the router will stop flashing (this feature is only supported on HUAWEI HiLink
devices).
Why can't I access the router's web-based management page?
1 Ensure that your computer is connected to the router through an Ethernet cable or Wi-Fi.
2 Ensure that your computer is set to obtain an IP address and DNS server address automatically.
3 Restart your browser, or try using another browser.
4 If the problem persists, restore the router to its factory settings.
Why is the content displayed on the web-based management page not up to date?
Depending on your browser's cache, the content for your device on the web-based management page
may not be up to date. Manually clear your browser's cache (for example, open your browser and
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choose Internet Options > General > Browsing history > Delete.) and re-launch the web-based
management page.
If you are experiencing any other issues with the router:
1 Restart the router.
2 Restore the router to its factory settings.
3 Contact your carrier.
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Legal Notice
Copyright © Huawei 2020. All rights reserved.
No part of this manual may be reproduced or transmitted in any form or by any means without prior
written consent of Huawei Technologies Co., Ltd. and its affiliates ("Huawei").
The product described in this manual may include copyrighted software of Huawei and possible
licensors. Customers shall not in any manner reproduce, distribute, modify, decompile, disassemble,
decrypt, extract, reverse engineer, lease, assign, or sublicense the said software, unless such
restrictions are prohibited by applicable laws or such actions are approved by respective copyright
holders.
Trademarks and Permissions
,
, and
are trademarks or registered trademarks of Huawei Technologies
Co., Ltd.
LTE is a trademark of ETSI.
The 5G logo
of 3GPP is copyright and trademark protected.
Wi-Fi®, the Wi-Fi CERTIFIED logo, and the Wi-Fi logo are trademarks of Wi-Fi Alliance.
Other trademarks, product, service and company names mentioned may be the property of their
respective owners.
Notice
Some features of the product and its accessories described herein rely on the software installed,
capacities and settings of local network, and therefore may not be activated or may be limited by local
network operators or network service providers.
Thus, the descriptions herein may not exactly match the product or its accessories which you purchase.
Huawei reserves the right to change or modify any information or specifications contained in this manual
without prior notice and without any liability.
DISCLAIMER
ALL CONTENTS OF THIS MANUAL ARE PROVIDED "AS IS". EXCEPT AS REQUIRED BY
APPLICABLE LAWS, NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE MADE IN RELATION TO THE ACCURACY, RELIABILITY OR
CONTENTS OF THIS MANUAL.
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THE MAXIMUM LIABILITY (THIS LIMITATION SHALL NOT APPLY TO LIABILITY FOR PERSONAL
INJURY TO THE EXTENT APPLICABLE LAW PROHIBITS SUCH A LIMITATION) OF HUAWEI
ARISING FROM THE USE OF THE PRODUCT DESCRIBED IN THIS MANUAL SHALL BE LIMITED
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| General | Details |
|---|---|
| Name | HUAWEI 31500DHA_01 5G CPE Pro 2 WiFi 6 Router User Guide |
| Make | Huawei |
| Language | English |
| Filetype | PDF (Download) |
| File size | MB |
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