motorola G11 Cable Modem Router User Guide
IN THIS PACKAGE
LET’S GET STARTED
ACTIVATE WITH YOUR SERVICE
PROVIDER
MANAGE YOUR WIFI WITH motosync
1. Turn off and disconnect any existing modems or routers on your
network.
Activation Information
2. Connect a coax cable that has active cable service to the modem’s
coax port. Ensure that you have access to the bottom label during
setup and activation of the modem.
Comcast / Xfinity
Cox
Xfinity mobile app
Cox.com/activate
activate.spectrum.net
G11 Cable Modem
Router
Power adapter
Charter / Spectrum
Note: You may use a coax splitter to share the cable connectivity with
your TV. Use a two-way splitter with a top frequency of 1,000 MHz or
1. Activate your modem by following your service provider’s activation
process. This process may include using their app or website, or
contacting them by phone.
higher. Please note this may reduce the device’s performance
.
Step 1
Step 2
Step 3
Download the free
motosync app for
iOS or Andriod
Add your G11 cable
modem router
Manage, optimize,
and secure your
home WiFi
2. Connect your computer or mobile device to your G11 using one of
the following methods:
3. Plug the G11 into a power outlet using the supplied power adapter.
Ethernet cable
Velcro cable
organizer
Coax wrench
•
Connect via WiFi using the SSID and password on the bottom of
4. Wait for the light on the front of the device to stop pulsing
and remain solid for at least 1 minute. This process may
take up to 15 minutes and the modem may reboot multiple
times.
the modem.
On your mobile phone,
download the motosync
app, available on the
Apple App Store and
Google Play.
Create or sign into your
motosync account
and follow the guided
instructions to set up
your device.
With motosync, you can
easily run a speed test,
protect all connected
devices, set parental
•
Connect via one of the Ethernet ports found on the back of the
modem.
G11 BUTTONS AND PORTS
controls, share WiFi with
guests, and much more!
3. Confirm that your G11 is connected to the Internet by visiting a
website on your computer or mobile phone. If you cannot access a
website, turn your cable modem off for at least 10 seconds, then on
to see if that fixes the problem. If the problem persists, download
the motosync app for live chat support with Motorola networking
specialists.
Ethernet ports
Connect wired
devices.
Coax port
•
•
Connect the coax
port to a cable wall
outlet.
Power port
Plug the supplied
Reset button
• Located on bottom of
•
power adapter into
an electrical outlet
and connect to the
power port.
device. Using a paper
clip or similar object,
press for 10 seconds
to reset modem to
factory defaults.
4. Now that you have activated your modem, download the motosync
app to customize and secure your WiFi network and set parental
controls. See next page >
scan to download
motosync
| General | Details |
|---|---|
| Name | motorola G11 Cable Modem Router User Guide |
| Make | Motorola |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.26 MB |
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