RV WI-FI 2024 V3 DishyDock Router User Manual
Frequently asked questions
SIM CARDS
DO I HAVE TO SET UP WIFI
PASSWORDS ON BOTH SSID’S.
What size SIM card should I use?
Yes, you will need to set both up as you will most
likely use both from time to time.
Set up one first, following the instructions, then
repeat for the second, so you devices are ready to
accept either.
A full sized SIM card is required. If you do not
have one, please use the adapter provided to
make your SIM card a full sized one.
What if I insert the wrong sized SIM card?
RESETTING
If the wrong size is placed in the SIM tray, it
will move freely in it and you will not get a
connection. Remove the SIM tray as instructed
and replace the SIM with a full sized SIM.
If you are having issues with your router, please
turn off and on.
Reset your device by turning it off and on again.
Resetting re-establishes the connection and can
help correct issues. Once you have done the reset,
leave the router for 4 to 5 minutes to reboot.
Do I need a SIM card to operate the Wi-Fi?
For all internet connected requirements, an
activated SIM is required. If you are sending
information to a Wi-Fi device, like a printer, then
you do not need to have a SIM card inserted.
CAN I UPGRADE TO 5G
Yes you can. It needs to be sent back to us for
this and the cost of a new Modem and soſtware
applied will apply.
Always turn your router off and on again aſter
doing any adjustments to the SIM card.
e router needs to re-read the SIM card once
it has been inserted, so turning it off and on
again will enable it to do this.
OPERATIONAL ISSUES
Why can’t I get onto the internet?
WHAT IS AN SSID?
ere are a couple of reasons this could occur.
e SSID is the NAME of your router.
WHY ARE THERE TWO SSID’S?
1) e wrong size SIM card has been inserted.
Please always use a full sized SIM card.
Insert into the router, turn it off and on again.
You will see that there are two SSID’s with the
RV Wi-Fi 5G
1- RV WIFI 5.8 abc123
2) e SIM card has not been activated. Best
way to check if the SIM card has been activated
by the provider is to try it in another device.
Remove the SIM and place it in another device,
for example a phone. Go to: Settings, then: Wi-Fi.
Turn Wi-Fi to OFF. is way it will be making
sure you are using the SIM card inserted and not
another Wi-Fi network. If it does not work, see
your data provider.
2- RV WIFI 2.4 abc123
ese are different Wi-Fi frequencies, the newer
being 5.8. e 5.8 is a faster Wi-Fi frequency
but does not produce as much range. e 2.4
frequency is one that has been around for awhile
is a bit slower, but has a better range.
We suggest if 5.8 is available to use, then connet
to it as your first option.
4) e SIM card has run out of data. To check
data credit, contact the service provider.
5) e SIM card has expired. To check expiry,
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| General | Details |
|---|---|
| Name | RV WI-FI 2024 V3 DishyDock Router User Manual |
| Make | RV Wi-Fi |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.51 MB |
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