Tenda AC19 Dual Band Gigabit WiFi Router Installation Guide

1

2

LED indicators  

Jack, ports and buttons  

FAQ  

Q1: I cannot log in to the web UI of the router after entering  

tendawif i.com, what should I do?  

LED indicator Status  

Description  

A1: Try the following solutions and log in again:  

The router is starting.  

• Ensure that tendawif i.com is entered correctly in the address bar of the  

web browser, or you can try entering 192.168.0.1.  

• If you use a WiFi-enabled device to log in to the web UI of the router,  

ensure that it is connected to the router’s SSID, and mobile data (if any) is  

disabled.  

If the indicator still light solid on after the router  

completes startup, it indicates that the router is  

connecting to the internet successfully.  

Solid on  

IPTV/3  

1

WPS/RST  

POWER  

2

WAN  

USB WPS/RST IPTV/4  

3

2

1

WAN POWER  

SYS  

The router works properly, but fails to connect to  

the internet.  

Blinking  

AC23  

AC19  

Off  

• If you use a computer to log in to the web UI of the router, ensure that it is  

connected to a LAN port (port 1, 2, 3, and IPTV/4 for AC19; port 1, 2, IPTV/3  

for AC23) of the router properly by an Ethernet cable. And it is set to Obtain  

an IP address automatically and Obtain DNS server address automatically.  

• Replace the web browser.  

The system is faulty.  

Jack/Port/Button Description  

Jack/Port/Button Description  

The WAN port is connected properly, but no date  

is being transmitted  

Solid on  

Power jack.  

POWER  

USB  

Used to connect to a USB 2.0 device.  

Data is being transmitted over the WAN port.  

Blinking  

WAN  

Used to connect to the included power adapter.  

Used to start the WPS negotiation process, or to reset the router.  

WPS: Press the button of the router for 1 to 3 seconds. Within 2  

minutes, enable the WPS function of the other WPS-supported  

device to establish a WPS connection.  

The WAN port is disconnected or improperly  

connected.  

• Reset the router.  

Off  

Used to start the WPS negotiation process, or to reset the router.  

WPS: Press the button of the router for 1 to 3 seconds. Within 2  

minutes, enable the WPS function of the other WPS-supported  

device to establish a WPS connection.  

Solid on  

At least one LAN port is connected properly.  

A new wired device is connected to the router.  

Q2: I cannot access the internet after the configuration, what should I do?  

A2: Try the following methods:  

WPS/RST  

WPS/RST  

Fast blinking  

Reset: When the SYS LED indicator blinks, hold the button down  

for about 8 seconds, and release it when all the LED indicators  

blink once.  

LAN  

for twice  

Reset: When the SYS LED indicator blinks, hold the button down  

for about 8 seconds, release it when all the LED indicators blink  

once.  

• Check if the WAN port of the router is connected properly, and the WAN  

LED indicator is solid on or blinking.  

No device is connected to any LAN port of the  

router properly.  

Off  

• Check if the SYS LED indicator blinks, log in to the web UI of the router,  

and navigate to the Internet Settings page, follow the on-screen  

instructions to solve it.  

By default, it is a LAN port.  

IPTV/4  

1/2/3  

If the IPTV function of the router is enabled, it serves only as an  

IPTV port used to connect to a set-top box.  

Solid on  

At least the 2.4 GHz or 5 GHz WiFi network is enabled.  

Data is being transmitted wirelessly.  

WAN  

1/2  

Used to connect this router to the internet.  

Fast blinking  

Slow blinking  

• If your wired devices cannot access the internet:  

– Check if your computer is connected to port a LAN port (port 1, 2, 3, and  

IPTV/4 for AC19; port 1, 2, IPTV/3 for AC23) properly.  

– Check if your computer is set to obtain an IP address automatically  

and Obtain DNS server address automatically.  

WiFi  

They are LAN ports used to connect to the wired devices such  

as computers or switches.  

They are LAN ports used to connect to the wired devices such  

as computers or switches.  

The router is performing WPS negotiation.  

By default, it is a LAN port.  

Used to connect this router to the internet.  

WAN  

Off  

Both 2.4 GHz and 5 GHz WiFi networks are disabled.  

This LED is reserved.  

IPTV/3  

If the IPTV function of the router is enabled, it serves only as an  

IPTV port used to connect to a set-top box.  

Power jack.  

POWER  

T

Used to connect to the included power adapter.  

• If your WiFi-enabled devices cannot access the internet:  

– Check if your WiFi-enabled devices are connected to the WiFi network of  

the router with the SSID you set.  

– Change your WiFi name and WiFi password on Wireless Settings page.  

Then try again.  

Caution: (AC23)  

Adapter Model: BN037-A18012E/BN037-A18012B  

Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.  

Input: 100 - 240V AC, 50/60Hz, 0.6A  

Output: 12V 1.5A  

CE Mark Warning  

FCC Statement  

Q3: How to reset the router?  

This is a Class B product. In a domestic environment, this product may cause  

radio interference, in which case the user may be required to take adequate  

measures.  

Operations in the 5.15-5.25GHz band are restricted to indoor use only.  

This equipment should be installed and operated with minimum distance 20cm  

between the device and your body.  

The mains plug is used as disconnect device, the disconnect device shall remain  

readily operable.  

NOTE: (1) The manufacturer is not responsible for any radio or TV interference  

caused by unauthorized modifications to this equipment. (2) To avoid  

unnecessary radiation interference, it is recommended to use a shielded RJ45  

cable.  

This equipment has been tested and found to comply with the limits for a Class B  

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to  

provide reasonable protection against harmful interference in a residential  

installation. This equipment generates, uses and can radiate radio frequency  

energy and, if not installed and used in accordance with the instructions, may  

cause harmful interference to radio communications. However, there is no  

guarantee that interference will not occur in a particular installation. If this  

equipment does cause harmful interference to radio or television reception,  

which can be determined by turning the equipment off and on, the user is  

encouraged to try to correct the interference by one or more of the following  

measures:  

A3: When the SYS indicator lights on or blinks, hold down the WPS/ RST  

button for about 8 seconds. Release it when all the LED indicators  

blink once. The router is reset successfully.  

: DC Voltage  

Caution: (AC19)  

Adapter Model: BN034-A24012E/BN034-A24012B  

Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.  

Input: 100 - 240V AC, 50/60Hz, 0.7A  

Output: 12V 2A  

Q4: How to change my WiFi names and passwords?  

A4: Log in to the web UI of the router on your wired or WiFi-enabled  

device, navigate to Wireless Settings > WiFi Name & Password  

Page, and customize your WiFi names and passwords.  

: DC Voltage  

— Reorient or relocate the receiving antenna.  

— Increase the separation between the equipment and receiver.  

— Connect the equipment into an outlet on a circuit different from that to which  

the receiver is connected.  

— Consult the dealer or an experienced radio/TV technician for help.  

The device is for indoor usage only.  

Operation is subject to the following two conditions: (1) this device may not  

cause harmful interference, and (2) this device must accept any interference  

received, including interference that may cause undesired operation.  

Radiation Exposure Statement  

This device complies with FCC radiation exposure limits set forth for an  

uncontrolled environment and it also complies with Part 15 of the FCC RF Rules.  

This equipment should be installed and operated with minimum distance 20cm  

between the device and your body.  

Q5: Why cannot my phone f ind 5 GHz signal?  

A5: Only devices supporting 5 GHz signal can find and connect to the  

5GHz network.  

Declaration of Conformity  

Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio  

equipment type AC23 is in compliance with Directive 2014/53/EU.  

The full text of the EU declaration of conformity is available at the following  

internet address: http://www.tendacn.com/en/service/download-cata-101.html  

Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio  

equipment type AC19 is in compliance with Directive 2014/53/EU.  

The full text of the EU declaration of conformity is available at the following  

internet address: http://www.tendacn.com/en/service/download-cata-101.html  

RECYCLING  

This product bears the selective sorting symbol for Waste electrical and electronic  

equipment (WEEE). This means that this product must be handled pursuant to European  

directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the  

environment.  

By default, the WiFi name for 2.4 GHz is the same with 5 GHz. To change it,  

please follow the instructions in Q4.  

User has the choice to give his product to a competent recycling organization or to the  

retailer when he buys a new electrical or electronic equipment.  

For EU/EFTA, this product can be used in the following countries:  

Operating Frequency:  

2.4 GHz: EU/2400-2483.5MHz (CH1-CH13)  

5 GHz: EU/5150-5250MHz (CH36-CH48)  

EIRP Power (Max.):  

2.4 GHz: 19.86 dBm  

5 GHz: 22.96 dBm  

Software Version: V16.03.07.XX  

Technical Support  

Caution:  

Shenzhen Tenda Technology Co., Ltd.  

6-8 Floor, Tower E3, NO.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China.  

518052  

Any changes or modifications not expressly approved by the party responsible  

for compliance could void the user's authority to operate this equipment.  

This transmitter must not be co-located or operating in conjunction with any  

other antenna or transmitter.  

Operating frequency: 2412-2462MHz, 5150-5250MHz, 5725-5850MHz  

NOTE: (1) The manufacturer is not responsible for any radio or TV interference  

caused by unauthorized modifications to this equipment. (2) To avoid  

unnecessary radiation interference, it is recommended to use a shielded RJ45  

cable.  

Operating Temperature: 0°C - 40°C  

Operating Humidity: (10% - 90%) RH, non-condensing  

USA hotline: 1-800-570-5892  

Toll Free: 7 x 24 hours  

Canada hotline: 1-888-998-8966  

Copyright  

© 2019 Shenzhen Tenda Technology Co., Ltd. All rights reserved.  

Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd.  

Other brand and product names mentioned herein are trademarks or registered  

trademarks of their respective holders. Specifications are subject to change without  

notice.  

Toll Free: Mon - Fri 9 am - 6 pm PST  

Hong Kong hotline: 00852-81931998  

Global hotline: +86 755-2765 7180 (China Time Zone)  

Website: www.tendacn.com  

E-mail: support@tenda.com.cn  

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Name	Tenda AC19 Dual Band Gigabit WiFi Router Installation Guide
Make	Tenda
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