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ZYXEL NETWORKS 2AU6R03993 Security Router User Guide
C HA PTER 6
Troubleshooting
6.1 Overview
This chapter offers some suggestions to solve problems you might encounter. The potential problems are
divided into the following categories.
ꢀ NCC Access
ꢀ Power, Hardware Connections, and LEDs
ꢀ Zyxel Device Access and Login
ꢀ Internet Access
ꢀ Resetting the Zyxel Device to Its Factory Defaults
ꢀ WiFi Connections
6.2 NCC Ac c ess
I cannot access the NCC portal.
ꢀ Check that you are using the correct URL:
ꢀ Make sure your computer’s Ethernet card is installed and functioning properly.
ꢀ Check that you have Internet access. In your computer, click Start, (All) Programs, Ac c essories and
then Command Prompt. In the Command Prompt window, enter ‘ping’ followed by a website such as
‘zyxel.com’. If you get a reply, try to ping ‘nebula.zyxel.com’.
ꢀ Make sure you are using the correct web browser that supports HTML5. View the browser in full screen
mode to display the NCC portal properly. Browsers supported are:
ꢀ Google Chrome
ꢀ Microsoft Edge
ꢀ Mozilla Firefox
ꢀ Safari
I cannot log into the NCC portal.
SCR 60AX Local GUI User’s Guide
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| General | Details |
|---|---|
| Name | ZYXEL NETWORKS 2AU6R03993 Security Router User Guide |
| Make | ZYXEL NETWORKS |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.61 MB |
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