eero V010001 Router User Guide
Privileged and Confidential
Limited Warranty (en-CA)
eero LLC (“eero”) warrants to the original purchaser of an eero device (“Product”) from
Amazon.com, eero.com, or an authorized reseller of eero that the Product shall be free from
defects in materials and workmanship under normal use for a period of one (1) year from the date
of retail purchase by the original purchaser from an authorized reseller (a) for new, unopened
Products, or (b) for eero-approved factory refurbished Products (as applicable, the “Warranty
Period”).
1. Remedies
If a hardware defect arises and a valid claim is received by eero within the Warranty Period, eero
will exchange the defective original Product (“Original Product”) with a new or refurbished
replacement Product that is the same version or a later version of the Product (“Replacement
Product”). If eero, in its sole discretion, determines it is not reasonable to replace the defective
Product, eero may refund to you the purchase price paid for the Original Product. In the event of a
defect, to the extent permitted by law, these are your sole and exclusive remedies. This Limited
Warranty is only valid in the jurisdictions where the Products are sold by Amazon.com, eero itself,
or through an authorized reseller or agent, and is valid to the extent permitted by the applicable
laws of such jurisdictions. Any Replacement Product will be warranted for the remainder of the
original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time
that may be applicable in your jurisdiction.
2. How to obtain Limited Warranty service
"To obtain warranty service, you must contact our customer service team via the contact
information listed on our website at eero.com or via email addressed to support@eero.com and
obtain a Return Merchandise Authorization (RMA) from our customer service team. eero, in its
reasonable discretion, may choose to ship your Replacement Product(s) before receiving your
Original Product back from you, and you must return your Original Product(s) to eero within 30
days after the delivery date of your replacement Product(s). You will not be charged for the
replacement Product(s) as long as (i) you return the Original Product(s) to us prior to or within 30
days after the delivery date of your Replacement Product order, and (ii) the problem you reported
with the Original Product(s) proves to be covered by the terms of this Limited Warranty.
If eero does not receive the Original Product(s) within 30 days after the delivery date of your
Replacement Product order, or if eero determines that the problem with your Original Product(s) is
not covered by this Limited Warranty, eero will charge the costs of shipping the Replacement
Product(s), the costs of any prepaid delivery labels previously emailed to you, and the
then-current standard price for the applicable Replacement Product(s) to your credit card or the
| General | Details |
|---|---|
| Name | eero V010001 Router User Guide |
| Make | eero |
| Language | English |
| Filetype | PDF (Download) |
| File size | 0.15 MB |
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