Tenda RX27 Pro AX5700 Tri Band Gigabit Wi-Fi 6E Router Installation Guide

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Scenario 2: Set up as an add-on node  

FAQ  

Safety Precautions  

I Add the router to an existing network  

Q1: I cannot log in to the web UI by visiting tendawifi.com, what should I do?  

A1: Try the following solutions:  

Q4: When I use the product as a router, I cannot access the internet after the  

configuration. What should I do?  

Before performing an operation, read the operation instructions and precautions to be  

taken, and follow them to prevent accidents. The warning and danger items in other  

documents do not cover all the safety precautions that must be followed. They are  

only supplementary information, and the installation and maintenance personnel  

need to understand the basic safety precautions to be taken.  

• If you are using a wireless device, such as a smartphone:  

− Ensure that it is connected to the WiFi network of the router.  

− Ensure that the cellular network (mobile data) of the client is disabled.  

• If you are using a wired device, such as a computer:  

− Ensure that tendawifi.com is entered correctly in the address bar, rather than  

the search bar of the web browser.  

A4: Try the following solutions:  

Tips  

• Check whether the WAN port of the router is connected to a modem or Ethernet  

jack properly.  

• Please ensure that the router has never been used. If not, reset it first.  

• Currently, RX27 Pro/TX27 Pro can be networked with the same model, Mesh6X,  

Mesh12X, RX12 Pro, or TX12 Pro.  

- The equipment is only suitable for mounting at heights ≤ 2 m.  

- Do not use the device in a place where wireless devices are not allowed.  

- Please use the included power adapter.  

• Log in to the web UI of the router and navigate to the Internet Settings page.  

Follow the instructions on the page to solve the problem.  

If the problem persists, try the following solutions:  

• For WiFi-enabled devices:  

- Mains plug is used as the disconnect device, and shall remain readily operable.  

- The power socket shall be installed near the device and easily accessible.  

- Operating environment: Temperature: 0℃ – 40℃; Humidity: (10% – 90%) RH,  

non-condensing; Storage environment: Temperature: -40℃ to +70℃; Humidity:  

(5% – 90%) RH, non-condensing.  

1. Place the router in an elevated and open position within 3 meters from your  

existing node.  

− Ensure that the computer is connected to the LAN port of the router properly  

using an Ethernet cable.  

− Check whether your WiFi-enabled devices are connected to the WiFi network  

of the router.  

2. Use the power adapter to connect the router to a power source, and wait until its  

LED indicator blinks green slowly.  

− Ensure that the computer is set to obtain an IP address automatically and  

obtain DNS server address automatically.  

Original node  

Add-on node  

− Visit tendawifi.com to log in to the web UI and change your WiFi name and  

WiFi password on the WiFi Settings page. Then try again.  

• For wired devices:  

3. Press the WPS button of the router for about 3 seconds. The LED indicator  

blinks green fast. Within 2 minutes, press the MESH/WPS button of the node  

of the existing network for 3 seconds to negotiate with this router.  

- Keep the device away from water, fire, high electric field, high magnetic field, and  

inflammable and explosive items.  

If the problem persists, please reset the router and try again.  

- Unplug this device and disconnect all cables during lightning storms or when the  

device is unused for long periods.  

− Check whether your wired devices are connected to a LAN port properly.  

− Check whether wired devices are set to obtain an IP address automatically  

and obtain DNS server address automatically.  

Q2: How to restore my device to factory settings?  

When the LED indicator of the router lights solid green, the networking is  

successful and the router becomes a secondary node in the network.  

- Do not use the power adapter if its plug or cord is damaged.  

A2: When your device is working properly, hold down the Reset button of your device  

using a needle-like item (such as a pin) for about 8 seconds, and release it when  

the LED indicator blinks red fast. When the LED indicator lights solid green, your  

device is reset successfully.  

- If such phenomena as smoke, abnormal sound or smell appear when you use the  

device, immediately stop using it and disconnect its power supply, unplug all  

connected cables, and contact the after-sales service personnel.  

- Disassembling or modifying the device or its accessories without authorization  

voids the warranty, and might cause safety hazards.  

3. Observe the LED indicator of the router until the LED indicator lights one of the  

following colors:  

Q5: I cannot find the 5 GHz/6 GHz WiFi network of the router on my WiFi-enabled  

device. What should I do?  

II Relocate the router  

1. Refer to the following relocation tips to locate the router to a proper position:  

• Ensure that the distance between any two nodes is less than 10 meters.  

• Keep your nodes away from electronics with strong interference, such as  

microwave ovens, induction cookers, and refrigerators.  

Solid green  

Networking succeeds. Excellent connection quality.  

A5: Try the following solutions:  

Q3: The device failed to be detected by the Tenda WiFi app upon my first time  

using the device, what should I do?  

− Check whether your WiFi-enabled device supports 5 GHz or 6 GHz WiFi network.  

Only devices supporting 5 GHz/6 GHz network can find and connect to the 5 GHz/  

6 GHz WiFi network.  

Solid yellow  

Solid red  

Networking succeeds. Fair connection quality.  

Networking succeeds. Poor connection quality.  

A3: Try the following solutions:  

• Place the nodes in a high position with few obstacles.  

− Check whether you have enabled Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz &  

5 GHz & 6 GHz on the WiFi Settings page. If it is enabled, disable it and try again.  

1. Ensure that your mobile phone is connected to the default WiFi network of the  

device.  

2. Power on the router again till the LED indicator blinks green slowly.  

4. If the router's LED indicator blinks red slowly, relocate it by repeating the preceding  

steps to get an optimal connection quality.  

2. Ensure that the network permission of Tenda WiFi app is enabled, you can tap  

Settings > Tenda WiFi to enable it.  

Tips  

If the problem persists, please reset the router and try again.  

If the LED indicator of router keeps blinking green slowly for more than 3 minutes,  

relocate the router and move it closer to the primary node.  

Done.  

To access the internet with:  

- Wired devices: Connect to the LAN ports of your nodes.  

- Wireless devices: Connect to your WiFi network using the WiFi name and password  

of your existing WiFi network.  

Caution:  

Adapter Model:  

BN026-A24012U/BN026-A24012E/BN026-A24012B/BN026-A24012P/  

BN026-A24012A/BN026-A24012I  

CE Mark Warning  

FCC Statement  

RECYCLING  

This is a Class B product. In a domestic environment, this product may cause radio  

interference, in which case the user may be required to take adequate measures.  

Operations in the 5.15-5.25GHz band are restricted to indoor use only.  

This equipment should be installed and operated with a minimum distance 20cm  

between the device and your body.  

This equipment has been tested and found to comply with the limits for a Class B  

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to  

provide reasonable protection against harmful interference in a residential installation.  

This equipment generates, uses and can radiate radio frequency energy and, if not  

installed and used in accordance with the instructions, may cause harmful interference  

to radio communications. However, there is no guarantee that interference will not  

occur in a particular installation. If this equipment does cause harmful interference to  

radio or television reception, which can be determined by turning the equipment off  

and on, the user is encouraged to try to correct the interference by one or more of the  

following measures:  

This product bears the selective sorting symbol for Waste electrical and electronic  

equipment (WEEE). This means that this product must be handled pursuant to  

European directive 2012/19/EU in order to be recycled or dismantled to minimize its  

impact on the environment.  

Manufacturer: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.  

Input: 100-240V AC 50/60Hz 0.7A  

Output: 12V DC, 2A  

: DC Voltage  

User has the choice to give his product to a competent recycling organization or to the  

retailer when he buys a new electrical or electronic equipment.  

The mains plug is used as disconnect device, the disconnect device shall remain  

readily operable.  

NOTE: (1) The manufacturer is not responsible for any radio or TV interference  

caused by unauthorized modifications to this equipment. (2) To avoid unnecessary  

radiation interference, it is recommended to use a shielded RJ45 cable.  

Technical Support  

Wall Mounting  

This router can be installed on the wall with two screws. The recommended wall  

mounting tools are as follows:  

Shenzhen Tenda Technology Co., Ltd.  

Floor 6-8, Tower E3, No.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China.  

518052  

— Reorient or relocate the receiving antenna.  

Declaration of Conformity  

— Increase the separation between the equipment and receiver.  

— Connect the equipment into an outlet on a circuit different from that to which the  

receiver is connected.  

[Expansion bolt] Outer diameter: 6.0 mm; Length: 26.4 mm  

[Screws] PA3*14 mm; Head diameter: 5.2 mm; Head height: 1.8 mm  

Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio  

equipment types RX27 Pro, TX27 Pro are in compliance with Directive 2014/53/EU.  

The full text of the EU declaration of conformity is available at the following internet  

address: https://www.tendacn.com/download/list-9.html  

Operating Frequency:  

USA hotline: 1-800-570-5892  

Toll Free: 7 x 24 hours  

Canada hotline: 1-888-998-8966  

Toll Free: Mon - Fri 9 am - 6 pm PST  

Hong Kong hotline: 00852-81931998  

United Kingdom hotline: +44 0800 041 8955  

Global hotline: +86 755-2765 7180 (China Time Zone)  

Website: www.tendacn.com  

— Consult the dealer or an experienced radio/TV technician for help.  

The device is for indoor usage only.  

Operation is subject to the following two conditions: (1) this device may not cause  

harmful interference, and (2) this device must accept any interference received,  

including interference that may cause undesired operation.  

2.4 GHz: EU/2412-2472 MHz  

5 GHz: EU/5150-5350 MHz  

6 GHz: EU/5925-6425 MHz  

Radiation Exposure Statement  

E-mail: support@tenda.com.cn  

EIRP Power (Max.):  

This device complies with FCC radiation exposure limits set forth for an uncontrolled  

environment and it also complies with Part 15 of the FCC RF Rules.  

This equipment should be installed and operated with minimum distance 20cm  

between the device and your body.  

support.de@tenda.cn (Deutsch)  

2.4 GHz: < 20 dBm  

support.fr@tenda.cn (Français)  

5 GHz: < 23 dBm  

support.es@tenda.cn (Español)  

6 GHz: < 23 dBm  

support.it@tenda.cn (Italiano)  

Software Version: V16.03.28.X  

support.uk@tenda.cn (United Kingdom)  

Caution:  

Any changes or modifications not expressly approved by the party responsible for  

compliance could void the user's authority to operate this equipment.  

This transmitter must not be co-located or operating in conjunction with any other  

antenna or transmitter.  

For EU/EFTA, this product can be used in the following countries:  

Copyright  

Operating frequency: 2412-2462 MHz,5150-5350 MHz,5470-5725  

MHz,5725-5850MHz,5925-7125 MHz  

© 2022 Shenzhen Tenda Technology Co., Ltd. All rights reserved.  

Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other  

brand and product names mentioned herein are trademarks or registered trademarks of  

their respective holders. Specifications are subject to change without notice.  

NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused  

by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation  

interference, it is recommended to use a shielded RJ45 cable.  

UK(NI)  

V1.0 Keep for future reference.  

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Name	Tenda RX27 Pro AX5700 Tri Band Gigabit Wi-Fi 6E Router Installation Guide
Make	Tenda
Language	English
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File size	0.44 MB

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