HUAWEI Router User Guide
Frequently Asked Questions (FAQs)
1. What should I do if after configuring my router, my mobile
phone automatically connects to the Wi-Fi network of the
previously connected optical/broadband/cable modem
instead of the Wi-Fi network of my router?
It is recommended that you disable the Wi-Fi network of your
previous optical/broadband/cable modem to reduce potential
signal interference with your router.
2. What should I do if the router is not recognized on the
app?
• Ensure that you have the latest version of the app.
• Ensure that your phone is connected to the Wi-Fi network
of the router that is connected to the modem and is to be
configured.
• Ensure that all routers are new or restored to factory
settings.
• Ensure that the router's power supply is well connected. Wait
until the router completes the startup process and try again.
• Ensure that there are no more than two walls between your
phone and the router that you are configuring.
• Ensure that the distance between two routers is less than 10
meters and there are no more than two walls in between.
3. What should I do if I encounter any of the following issues
during the configuration of the router?
• If your phone cannot find the router's Wi-Fi, ensure that the
router is connected to a power supply. Wait until the router
completes the startup process. Then try searching for the
router's Wi-Fi again on your phone.
• If "Internet cable not detected" is prompted, ensure that the
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Ethernet cables are well connected and in good condition.
• If "Incorrect username or password" is prompted, re-enter
your broadband account and password. If the problem
persists, contact your carrier for assistance.
If the problem persists, restore the router to its factory settings
and follow the instructions in this guide to reconnect the cables
and re-configure the router.
4. How do I restore the router to its factory settings?
Connect the router to the power supply and wait until the
router completes the startup process. Use a needle or pin
to press the RESET button on the router for more than two
seconds until the indicator light goes out. Wait for the router
to complete the restart process. When the indicator turns red,
this indicates that the router has been restored to its factory
settings.
If the configured router has been restored to factory settings,
you need to configure it again. Then restore the other router(s)
to the factory settings so that it/they can automatically connect
to the configured router.
5. How do I connect an add-on HUAWEI router (with H/Hi
button) to my HUAWEI WiFi Mesh to expand the Wi-Fi
network?
You can connect the router in either of the following ways:
• Wired connection. Connect the WAN port of the add-on
router (new or restored to factory settings) to the LAN port of
the configured HUAWEI WiFi Mesh using an Ethernet cable.
• Wireless connection (using the H button).
Step 1: Place the add-on router (new or restored to factory
settings) within one meter of the configured HUAWEI WiFi
Mesh and connect it to the power supply.
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| General | Details |
|---|---|
| Name | HUAWEI Router User Guide |
| Make | Huawei |
| Language | English |
| Filetype | PDF (Download) |
| File size | MB |
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