inseego FX3100-1 Wavemaker 5G Router User Guide
4
Troubleshooting and support
Overview
Common problems and solutions
Technical support
5G INDOOR ROUTER FX3100 USER GUIDE
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Overview
When properly installed, the FX3100 is a highly reliable product.
The following tips can help solve many common problems encountered while using the FX3100:
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Make sure you are using the FX3100 in the correct geographic region.
Ensure that your wireless coverage extends to your current location.
If you do not receive a strong data signal, move the device to a different location.
Ensure that you have an active subscription plan.
You can resolve many issues by restarting your connected device and your FX3100.
Troubleshooting
This section can help solve many common problems and answer questions encountered while using
the FX3100.
Will I always get 5G? Can I use the FX3100 outside of 5G coverage?
While this router is marketed as a 5G indoor router, it supports both 5G and 4G and connects to the
strongest signal available.
Check your service provider’s coverage map to see what type of signal you can expect.
The FX3100 LED is switching from blue to green and sometimes dropping service
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Reason: In rare cases when the device is near the edge of 5G coverage and frequently switching
from 4G to 5G coverage, it may temporarily drop service.
Solution: If this is an ongoing issue, go to Settings > Advanced > Cellular and change
Network Technology to 4G LTE/UMTS.
Can I set my FX3100 to use a specific band?
No, the FX3100 is designed to connect to the strongest signal available. You can set the network
technology and 5G network mode using Settings > Advanced > Cellular.
I cannot access the Admin web UI
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Reason: You are on the guest network. The web UI is not accessible from the guest Wi-Fi network
by design.
Solution: Connect to the primary network, by USB or Ethernet.
5G INDOOR ROUTER FX3100 USER GUIDE
87
| General | Details |
|---|---|
| Name | inseego FX3100-1 Wavemaker 5G Router User Guide |
| Make | inseego |
| Language | English |
| Filetype | PDF (Download) |
| File size | MB |
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