POOLEX WIFI-LINK Outdoor Wifi Antenna and 4G Router Instruction Manual

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Troubleshooting FAQs  

Q1. Why is the device not powered on and the PWR indicator light not on?  

1. Please check if the power adapter socket is connected to the power source.  

2. Please make sure the DC connector of the power adapter is securely inserted into the power port of the  

device.  

3. Please use the DC power supply provided with the device. Using another computer’s power supply may  

cause damage or failure to power on the device.  

4. If the router has a Type C power supply interface, please ensure that the power supply is of 5V 3A or  

higher version.  

Q2. Why is the 4G indicator light on the device red?  

1. Please make sure your SIM card is properly inserted into the SIM cardslot of the device.  

2. Please insert the SIM card first, then power on the device. Inserꢀng the card while the device is  

powered on may cause the device to fail to recognize the SIM card. Please disconnect the device’s  

power supply and restart the device.  

3. Please ensure that your SIM card has been registered with your personal informaꢀon. If not, please  

complete the authenꢀcaꢀon process and recharge the corresponding data plan.  

4. Please check if your SIM card has expired. If so, please insert a valid SIM card.  

5. Please verify if your SIM card has run out of data. If it has, please recharge it.  

6. Please check if there are any data usage restricꢀons set on your router. If so, please disable the data  

usage restricꢀon switch.  

7. Please confirm if you have clicked the ‘Data’ buꢁon on the top right corner to turn off the data  

connecꢀon. If it’s turned off, please turn it on.  

8. If your SIM card is severely damaged, it may cause the device to fail to recognize the SIM card. Please  

contact your service provider to request a SIM card replacement.  

9. Please check if your SIM card requires specific APN informaꢀon to funcꢀon. If so, please contact your  

service provider to obtain the APN informaꢀon and add it to the APN configuraꢀon.  

Q3. Why am I experiencing internet connecꢀvity issues aſter using the device for some ꢀme?  

1. Please check if your SIM card has run out of data. If it has, please contact your service provider to  

recharge your data plan.  

2. Please verify if the 4G signal in the area where the router is located is weak. If so, try moving the router  

to a locaꢀon with a beꢁer signal and check if internet connecꢀvity is restored.  

3. If your SIM card is severely damaged, it may cause the device to fail to recognize the SIM card and result  

in no internet connecꢀvity. Please contact your service provider to request a SIM card replacement.  

4. If you are using WiFi to connect the device, ensure that you are within the WiFi coverage range.  

Poor WiFi signal strength may lead to internet connecꢀvity issues. Please move closer to the device’s  

coverage range and check if internet connecꢀvity is restored.  

5. In the case of WiFi wireless connecꢀvity, excessive interference in the surrounding environment may  

cause internet connecꢀvity issues. Try restarꢀng the router, as it will automaꢀcally select the opꢀmal  

wireless channel to avoid interference.  

6. If you are using a wired connecꢀon, please double-check if the network cable is loose or the connector  

is not secure. If so, replace the network cable and then check if internet connecꢀvity is restored.  

7. Please verify if your device has been blacklisted. If it has, use a terminal that can access the device’s  

management page to remove your device from the blacklist.  

Q4. Why am I frequently experiencing network disconnecꢀon issues?  

1. Please check the 4G signal strength at the locaꢀon where the router is situated.  

Weak signal strength may cause the device to be unable to connect to the 4G LTE network. Try moving the  

router to a locaꢀon with beꢁer signal strength and check if the network disconnecꢀon issue improves.  

EN | 21  

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General	Details
Name	POOLEX WIFI-LINK Outdoor Wifi Antenna and 4G Router Instruction Manual
Make	POOLEX
Language	English
Filetype	PDF (Download)
File size	1.31 MB

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