POOLEX WIFI-LINK Outdoor Wifi Antenna and 4G Router Instruction Manual

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2. If you are using WiFi to connect the device, ensure that you are within the WiFi coverage range. Poor  

signal strength may result infrequent network disconnecꢀons.  

Move within the coverage range of the device to maintain internet connecꢀvity.  

3. In the case of WiFi wireless connecꢀvity, excessive interference in the surrounding environment may  

lead to frequent network disconnecꢀons. Try restarꢀng the router, as it will automaꢀcally select the  

best wireless channel to avoid interference.  

4. Check if you have manually set the DNS server address. DNS server issues can cause internet  

connecꢀvity problems. Try changing the DNS address or set it to automaꢀcally obtain the DNS server  

address, and then check if the network disconnecꢀon issue improves.  

5. If you are using a wired connecꢀon, please ensure that the network cable is securely connected and the  

connector is properly fastened. If there are any issues, replace the network cable and then check if the  

network disconnecꢀon problem improves.  

6. It could be a problem with the computer’s network driver. Try updaꢀng the Ethernet driver and check if  

the network disconnecꢀon issue improves.  

Q5. Why is my internet speed extremely slow?  

1. Slow internet speed on both wired and WiFi connecꢀons:  

A. Please check the 4G signal strength at the locaꢀon where the router is situated. Weak signal strength  

may cause slow internet speed on the device connected to the 4G LTE network. Try moving the router  

to a locaꢀon with beꢁer signal strength and check if the internet speed improves.  

B. Test your internet speed using a speed tesꢀng soſtware to verify if your SIM card has exceeded the  

threshold set by the network operator, leading to speed throꢁling. If it has exceeded, recharge your  

data plan and check if the internet speed improves.  

C. Check if your device has a fixed DNS server address set. DNS issues can result in slow internet speed.  

Try changing to another DNS server address or set it to automaꢀcally obtain the DNS server address,  

and then check if the internet speed improves.  

2. Slow WiFi speed but normal wired connecꢀon:  

A. Verify if you have adjusted the protocol seꢂngs on the WiFi configuraꢀon page. Using a lower version  

of the protocol can reduce the WiFi connecꢀon speed. It is recommended to keep it as ‘auto’ and  

avoid changing it to other parameters.  

B. Excessive WiFi interference in your environment can lead to slower WiFi speeds. Try restarꢀng the  

router, as it will automaꢀcally select the best wireless channel to avoid interference and improve WiFi  

speed.  

C. Weak WiFi signal strength at your locaꢀon can also result in slow connecꢀon speeds. Try moving to a  

different locaꢀon to obtain a stronger WiFi signal and improve the speed of your internet connecꢀon.  

Q6. How do I set up a 4G router for use in other countries?  

You need to manually configure the APN informaꢀon for the SIM card.  

Contact your SIM card service provider to obtain the APN informaꢀon. Login to the device management  

interface, click on ‘APN Seꢂngs’ on the homepage, and enter the APN informaꢀon on the APN Seꢂngs  

page. Save the seꢂngs, and you will be able to access the internet using LTE.  

Q7. Can the WAN/LAN interface be used as a LAN port?  

In 4G mode or AP mode, the WAN/LAN interface will be converted to a LAN port and can be used as a LAN  

port.  

Q8. Why is the 4G signal detected by the 4G router very weak?  

1. The 4G signal in the area where the 4G router is being used is very weak.  

Please try moving the router to a locaꢀon with beꢁer 4G signal strength.  

2. Avoid placing the 4G router inside a metal box, as metal boxes can shield the signal. If it is necessary to  

install the router inside a metal box, make sure to posiꢀon the 4G antenna outside the metal box  

22 | EN  

Warranty  

Poolstar warrants to the original owner against defects in materials and workmanship of the Wifi-Link  

Terminal for a period of two (2) years.  

The guarantee takes effect on the date of the first invoice.  

The guarantee does not apply in the following cases:  

•

Malfuncꢀon or damage resulꢀng from installaꢀon, use or repair that does not comply with the safety  

instrucꢀons.  

•

•

Malfuncꢀon or damage caused by an unsuitable chemical environment.  

Malfuncꢀons or damage resulꢀng from condiꢀons that are unsuitable for the intended use of the  

appliance.  

•

•

Damage caused by negligence, accident or force majeure.  

Malfuncꢀons or damage caused by the use of unauthorised accessories.  

Repairs carried out during the warranty period must be approved before they are carried out and entrusted  

to an authorised technician. The warranty will lapse if the appliance is repaired by a person not authorised  

by Poolstar.  

Warranty parts will be replaced or repaired at Poolstar’s discreꢀon. Defecꢀve parts must be returned to  

our factory within the warranty period to be covered. The warranty does not cover unauthorised labour or  

replacement costs. The return of the defecꢀve part is not covered by the warranty.  

Dear customer,  

A question? A problem? Or simply register your  

warranty, find us on our website:  

https://assistance.poolstar.fr/  

Thank you for you trust and support. Happy bathing!  

Your personal information is processed in accordance with the French Data Protection Act  

of 06 January 1978 and will not be shared with 3rd parties.  

EN | 23  

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General	Details
Name	POOLEX WIFI-LINK Outdoor Wifi Antenna and 4G Router Instruction Manual
Make	POOLEX
Language	English
Filetype	PDF (Download)
File size	1.31 MB

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