COMCAST CGA4332COM Advanced WiFi Gateway Router User Guide

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CBR2 CGA4332COM- User Guide  

8

Support  

This chapter suggests solutions for issues that you may encounter while installing, configuring, or using your  

Gateway. If the suggestions provided here do not resolve the problem, look at the support pages on  

www.technicolor.com or contact your service provider.  

Topics  

This chapter contains the following topics:  

Topic  

8.1 Wireless Connection Troubleshooting  

Page  

49  

50  

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8.2 Network Diagnostic Tools  

8.3 Gateway Reset and Restore Options  

8.1 Wireless Connection Troubleshooting  

No wireless connectivity  

Try the following:  

.

.

Make sure that the wireless client is enabled (message like “radio on”).  

Make sure that the wireless client is configured with the correct wireless settings (Network Name, security  

settings).  

.

.

If the signal is low or not available, try to reposition the Gateway.  

Make sure that the wireless client supports the wireless band, protocol, and the selected wireless  

security that are currently used by the access point.  

.

.

Change the wireless channel.  

Make sure that the access point is enabled.  

For more information, see “Make sure that the wireless access point is enabled”.  

Poor wireless connectivity or range  

Try the following:  

.

Check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition  

the Gateway.  

.

.

.

If you are connected to the 5 GHz access point, try connecting to the 2.4 GHz access pointinstead.  

Change the wireless channel.  

Use WPAWPA2-PSK (TKIP/AES) as encryption.  

For more information, see “5.2 How to configure the wirelesssettings”.  

Make sure that the wireless access point is enabled  

Proceed as follows:  

1. Go to the Admin Tool (http://10.1.10.1), using a computer or device that is currently connected to your  

Gateway (either wired or wirelessly). For more information, see “Accessing the AdminTool”.  

2. Under Gateway, click Connection and then click WiFi.  

3. The WiFi page appears. Click EDIT next to the access point that you want tomodify.  

4. The Edit page appears.  

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Name	COMCAST CGA4332COM Advanced WiFi Gateway Router User Guide
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