ARRIS G34 Multi Gigabit Cable Modem and Wi-Fi Router User Guide

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Table of contents  

Chapter 1: Introducꢀon........................................................................... 10  

In the box...................................................................................................................... 10  

Addiꢀonal items needed (not included).............................................................11  

System requirements.................................................................................................... 11  

Contact informaꢀon......................................................................................................11  

Chapter 2: Product overview................................................................... 12  

Front panel and LED behavior.......................................................................................12  

Rear panel and connectors........................................................................................... 13  

Wi-Fi cable modem label.............................................................................................. 15  

Chapter 3: Geꢁng started....................................................................... 16  

Set up your G34/G36 home Wi-Fi network using your client device............................16  

Chapter 4: Add devices to your home Wi-Fi network .............................. 19  

Quick connect using the Windows task bar..................................................................20  

Connect using the Windows control panel................................................................... 22  

Chapter 5: Test your Wi-Fi network connecꢀon....................................... 25  

Chapter 6: Using the Wi-Fi Cable Modem Web Manager......................... 26  

Start the G34/G36 Web Manager (ꢂrst-ꢀme login)...................................................... 26  

Start the G34/G36 Web Manager................................................................................. 29  

G34/G36 Web Manager menu links................................................................... 31  

Exit the G34/G36 Web Manager...................................................................................33  

Chapter 7: Configuring your Wi-Fi network..............................................34  

Set up your Wi-Fi network............................................................................................ 34  

Change your Wi-Fi network name (SSID)......................................................................38  

Set up WPS on your Wi-Fi network...............................................................................40  

Chapter 8: Protecꢀng & monitoring your Wi-Fi network..........................42  

Change the login password...........................................................................................42  

Set up ꢂrewall protecꢀon............................................................................................. 44  

IPv4 security....................................................................................................... 44  

IPv6 security....................................................................................................... 46  

Set up Parental Control................................................................................................. 46  

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SURFboard G34/G36 DOCSIS 3.1 Wi-Fi Cable Modem User Guide STANDARD Revision x.5  

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Set up Port Forwarding................................................................................................. 50  

Set up Port Triggers.......................................................................................................52  

Set up the DMZ host..................................................................................................... 54  

Set up the ALG.............................................................................................................. 55  

Restore the G34/G36 default conꢂguraꢀon seꢃngs.................................................... 56  

Exchange the rouꢀng informaꢀon................................................................................ 57  

Set up Dynamic DNS client............................................................................................57  

Manage UPnP network................................................................................................. 58  

Set up MAC bridging..................................................................................................... 59  

Chapter 9: Managing your Wi-Fi cable modem and connected  

networks............................................................................................. 61  

View the G34/G36 system hardware informaꢀon........................................................ 61  

View the G34/G36 soſtware version.............................................................................62  

Set up an Ethernet port connecꢀon for your data input.............................................. 62  

Reboot the G34/G36.....................................................................................................64  

Reboot the G34/G36 using the Reset buꢁon..................................................... 64  

Reboot the G34/G36 using the Web Manager................................................... 65  

Restore the G34/G36 default conꢂguraꢀon seꢃngs.................................................... 66  

Exit the G34/G36 Web Manager...................................................................................67  

Chapter 10: Troubleshooꢀng ꢀps.............................................................68  

Soluꢀons....................................................................................................................... 68  

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SURFboard G34/G36 DOCSIS 3.1 Wi-Fi Cable Modem User Guide STANDARD Revision x.5  

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Chapter 1  

Introducꢀon  

Welcome to the next generaꢀon of ultra, high-speed ARRIS ^® DOCSIS 3.1^® Wi‑Fi cable  

modems. The SURFboard G34/G36 is a combinaꢀon of DOCSIS 3.1 cable modem and mulꢀ-  

port Ethernet router with Wi-Fi. It uses DOCSIS 3.1 technology to provide ultra, high-speed  

Internet access in your home or small business network. Using the connecꢀon capabiliꢀes of  

the Wi‑Fi cable modem, you can connect your computer and other network-enabled devices  

using the four Ethernet ports or the 2.4 GHz and 5 GHz wireless connecꢀons. The G34/G36  

connects to the exisꢀng coaxial cable connecꢀon in your home.  

The ARRIS SURFboard Central mobile app assists you with your modem setup and funcꢀons.  

It steps you through installing your home Wi-Fi network using your iOS or Android mobile  

device and lets you manage your home network access, Parental Control, Guest Access, and  

more on all your connected devices (e.g., smartphones, cameras, tablets, computers, smart  

TVs, gaming consoles, and more) across your home Wi-Fi network.  

This user guide provides instrucꢀons for installing and conꢂguring your G34/G36, seꢃng up  

secure Wi-Fi network connecꢀons for your network devices, and managing your Wi-Fi home  

network conꢂguraꢀon.  

In the box  

Before installing your G34/G36, check that the items listed in the table below are included in  

the G34/G36 product box. If any items are missing, please call ARRIS technical support at  

1-877-466-8646 for assistance.  

Table 1: G34/G36 package contents  

Item  

Descripꢀon  

G34/G36  

High-speed DOCSIS 3.1 cable modem, wireless  

access point, and four-port Ethernet router  

Wi‑Fi cable modem  

Wall power supply  

Power supply for an electrical wall outlet connecꢀon  

Soſtware License &  

Warranty card  

Contains safety and regulatory informaꢀon, soſtware  

license, and warranty for the G34/G36.  

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SURFboard G34/G36 DOCSIS 3.1 Wi-Fi Cable Modem User Guide STANDARD Revision x.5  

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(1 votes, average: 5.00 out of 5)

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