Home > Tenda > Tenda Wi-Fi 6 Router Installation Guide

Tenda Wi-Fi 6 Router Installation Guide

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FAQ

Q1: I cannot log in to the web UI by visiting tendawifi.com. What should I do?

A1: Try the following solutions:

• Ensure that your smartphone or computer is connected to the WiFi network of the router.

- For the first login, connect the WiFi name (Tenda_XXXXXX) on the bottom label of the device. XXXXXX is the last six digits of the MAC address on the label.

- When logging in again after setting, use the changed WiFi name and password to connect to the WiFi network.

• If you are using a smartphone, ensure that the cellular network (mobile data) of the client is disabled.

• If you are using a wired device, such as a computer:

- Ensure that tendawifi.com is entered correctly in the address bar, rather than the search bar of the web browser.

- Ensure that the computer is set to Obtain an IP address automatically and Obtain DNS server address automatically.

If the problem persists, reset the router by referring to Q3 and try again.

Q2: I cannot access the internet after the configuration. What should I do?

A2: Try the following solutions:

• Check whether the WAN port of the router is connected to a modem or Ethernet jack properly.

• Log in to the web UI of the router and navigate to the Internet Settings page. Follow the instructions on the page to solve the problem.

If the problem persists, try the following solutions:

• For WiFi-enabled devices:

- Check whether your WiFi-enabled devices are connected to the WiFi network of the router.

- Visit tendawifi.com to log in to the web UI and change your WiFi name and WiFi password on the WiFi Settings page. Then try again.

• For wired devices:

- Check whether your wired devices are connected to a LAN port properly.

- Check whether wired devices are set to Obtain an IP address automatically and Obtain DNS server address automatically.

Q3: How to restore my device to factory settings?

A3: When your device is working properly, hold down the reset (marked RST, Reset or RESET) button of your device for about 8 seconds, and release it when the LED indicator blinks

orange fast. After about 1 minute, the router is reset successfully and rebooted. You can configure the router again.

Q4: The device failed to be detected by the Tenda WiFi app upon my first time using the device. What should I do?

A4: Try the following solutions:

1. Ensure that your smartphone is connected to the default WiFi network of the device.

2. Ensure that the network permission of Tenda WiFi app is enabled, you can navigate to Settings > Tenda WiFi to enable it.

If the problem persists, reset the router by referring to Q3 and try again.